First time at Back Benders? Let's put you at ease.
Do you take insurance?
Starting January 1, 2020, Back Benders will be out-of-network for all insurance plans. However, we can provide a superbill for you to submit to your insurance provider for reimbursement purposes, but we cannot guarantee acceptance.
When should I arrive?
We recommend you complete the paperwork in our Welcome Packet prior to your appointment. If you would like to fill it out in person at our office, please arrive 20 minutes early. We appreciate your punctuality, as it ensures every patient has our full attention during their appointment.
What if I can't make my appointment?
To ensure that we’re available for patients and clients in need of our services, and to ensure a transparent and reliable work flow for our valued practitioners, we enforce a 24-hour cancellation policy for all appointments. If you need to change or cancel an appointment, please do so at least 24 hours prior to your appointment either through our website or by calling or emailing our office. If the front office is unavailable at the time you contact us, please leave a message and we will honor the timestamp on your email or voicemail. Appointments cancelled after the 24-hour cancellation window are subject to the full cost of the missed service and will be charged to the credit card on file, so please schedule accordingly!
Frequently Asked Questions (FAQs)
What should I expect during my first visit?
You will be asked to fill out some paperwork, so please arrive 15-20 minutes early, if you haven’t already filled out already online.
You will then see the doctor who will review your paperwork, take a brief history of your condition, perform an examination, and then start your treatment.
Your treatment can consist of all or some of the following: therapies such as electrical stimulation for muscle spasm, ultra-sound, pressure point therapy, heat, stretches, and, of course, the chiropractic adjustments. Dr. Betty may also prescribe some stretches to do at home.
If you have any questions specific to your treatment, she will be happy to answer them at the conclusion.
We also suggest you dress comfortably for your visit. Workout gear or athleisure wear is a solid choice.
What does my pain mean?
Pain can sometimes be subjective. For example, if you have a shooting pain in the neck, it could actually stem from your mid-back. The root of your pain can be very different from the pain you experience doing certain activities.
What does posture have to do with my pain?
Proper spinal alignment (or good posture) gives you less wear and tear on your body’s joints and muscles. When your spine is not in proper alignment, or you’re not using good posture in your daily life, it causes certain muscles to get tighter and others to get looser, or overstretched, which both contribute to greater pain. It’s vicious cycle.
Does getting adjusted hurt? How will I feel?
The adjustment itself does not hurt. Adjustments actually release endorphins– the ‘feel good’ hormone you release when you exercise. You’ll leave feeling rejuvenated, energized; and also like exercise, feel some mild soreness the next day or two.
What if I DON’T want to get adjusted?
We totally respect your preference. There are several other approaches we can do in lieu of adjustments, like trigger point therapy, muscle work, stretches, and mobilization to help your body feel its best.
What’s the follow-up routine?
We totally base your pain recovery program off of your body. For example, someone with an injured spine from a car accident is probably going to need more immediate treatments than someone who just woke up with a kink in their neck. Each person’s healing process is different.
Ideally, though, we want to see you for regular maintenance when you’re NOT in pain, so you keep your body pain and injury free for the rest of your life! For maintenance, Dr. Betty normally recommends honoring your body with regular once or twice a month appointments.
What can I expect on my massage or energy healing visit?
Please arrive 15-20 minutes early to take care of any paperwork as well as time to use the restroom, if you need to. The paperwork for our massage services provides our therapists with important health information about you, so they can meet your massage needs.
Massage therapy given here is for the purpose of stress reduction, relief from muscular tension or spasm, or for increasing circulation. We have a zero tolerance policy for any sexual misconduct and/or advances toward our therapists and staff.
What should I wear?
Please dress comfortably. Before your massage or energy healing session, your therapist will ask you to disrobe to your comfort level, be it nude, undergarments only, or fully clothed. It’s totally up to you and whatever makes you feel most comfortable, safe, and relaxed.
What types of massage therapy do you offer?
You can find our full list here.
Our massage therapists are highly trained in a variety of modalities, such as deep tissue, Swedish, shiatsu, acupressure, neuromuscular therapy (trigger point therapy), hot stone, Reiki, vibrational energy healing, and pregnancy massage. If you’re not sure which is best for you, we are more than happy to offer recommendations or implement a variety of styles based on your body’s needs.
How long is a massage therapy session?
Our massage therapy sessions can be either a 60 minute or a 90 minute session. Your choice!
We do allot 5 to 10 minutes of your session to communicate about your issues and allow you to get undressed to your comfort level.
What can I expect from my Pilates visit?
Please arrive 15-20 minutes early to fill out an intake form. This provides our Pilates instructors with important information about your health and fitness background and your goals.
You’ll go over any past injuries and physical history, as well as any present aches and pains with your Pilates instructor. You’ll also address your fitness goals, which totally vary from client to client. Your goals can be anything from losing the baby weight to relieving back pain. It totally depends on you.
From there, you’ll begin with reviewing the basic proper postural alignment and muscular engagement. Even if you’ve done Pilates before, you’ll go over the basic moves, so your Pilates instructor can assess your Pilates prowess.
Then, you’ll move on to the machines. After your instructor sees how quickly your body responds to the movements, adjustments, and positions at the end of our session, your Pilates instructor will suggest a program for you depending upon your skill level, goals, and needs.
What should I wear?
You should dress in athletic attire. Please do not wear anything too loose or baggy, as the Pilates instructor needs to be able to see your muscles move. Also, wearing clean socks is appreciated, but you won’t need your shoes.
What if I don’t work out regularly?
Not a prob! Pilates is perfect from everyone from beginners learning how to exercise in proper alignment, to advanced exercises looking to work their muscle fibers differently, or incorporate some variety into their regular routine.
Can I still do Pilates if I’m injured?
Of course! One of the best parts about working at Back Benders, is the cross communication between Dr. Betty, the massage therapists, and your Pilates instructors. We all know how to work around and with your injuries, so even while parts of you are recovering, we can still keep the rest of you flexible and fit.
How long is a Pilates Session?
Your Pilates session is a 55 minute appointment. The remaining 5 minutes allows for us to book your next appointment, clean the machines, and prepare for the next client.
How many sessions do I need to see results?
It really all depends on your fitness goals and the time you’re willing to dedicate to achieving them. We normally recommend two sessions a week, so you have greater ‘muscle memory.’ Pilates is like learning a whole new language for your body, and like any language, the more frequently you practice it, the better you remember.
What are Small Group Series sessions?
Our Small Group Pilates Training Series are a cost effective way to experience the personalized attention of private Pilates session with the social and accountability benefits of a group! It’s just you, two partners, and the instructor. Thus, you get the similar benefits of one-on-one instruction, for half the price! If you’d like to bring in a friend or loved one as a Pilates partner, they must complete an initial private session with our instructors first. This allows our instructors to also get to know your intended Pilates partner and tailor future semi-private sessions to their needs as well.
We also have many clients who are in need of partners, so we can happily pair you up as well with someone who matches your skill level. However, depending upon availability, this may take a few weeks to a few months to find an appropriate partner.
This is also based on instructor approval. If you’re suffering from chronic pain or specific injuries, you should stick to privates for a while.
What types of energy healing are available?
We offer vibrational energy healing, Reiki, and crystal healing. These modalities can also be part of a 60-minute massage therapy session.
Is chakra aligning a real thing?
You bet your sweet pa-too-ty it is! Even med-student turned author Michael Critchon stated in his book, Travels, “You don’t have to take my word about chakras or healing energy or auras. You can find about them for yourself if you want to. Don’t take my word for it. Be as skeptical as you like.”
Will I need more than one energy healing?
Our energies are constantly shifting as we face new difficulties, fears, frustrations, and negative emotions throughout our lives. Thus, we recommend including an energy healing session quarterly into your holistic routine, so that you constantly stay aligned, and able to face new challenges with a positive mindset, using your whole self.
If you’re experiencing a particularly difficult time, such as grieving over the loss of a loved one, or going through a divorce, we will recommend doing an energy healing session more frequently.